Privacy Policy

Last updated: 23 Feb 2025

Welcome to ecommerce.rocks ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy applies to all individuals who access our website https://ecommerce.rocks ("Website") or use our services, including our application ("App"). Collectively, the Website, App, and all related services are referred to as the "Services".

By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Services.

This Privacy Policy explains:

  • What information we collect and how we collect it

  • How we use and share your information

  • Your rights and choices regarding your personal data

  • Our security practices and how we protect your information

  • How you can contact us regarding privacy concerns

Please note that our Services may contain links to third-party websites or services. These external sites have their own privacy policies, and we do not control how they collect, use, or handle personal information. Once you navigate to a third-party website, we encourage you to review their privacy policy, as our Privacy Policy no longer applies to your interactions on those external sites.

We encourage you to read this Privacy Policy carefully to understand how we handle your information. If you have any questions, please refer to the Contact Us section at the end of this policy.

1. Data Collection & Usage

When you use our Services, we collect certain types of information. This includes data collected automatically and information you provide directly.

Information Collected Automatically

When accessing our services, certain data is collected automatically by our hosting provider and other backend systems through server logs and analytics tools. This may include: IP address, device and browser type, operating system, date, time, and duration of access, pages visited and interactions with the website, error logs and diagnostic data.

This data is collected to maintain security, improve performance, and analyze usage trends.

Information You Provide

When you interact with our Services, you may provide personal information, including:

  • Account & Payment Information: If you purchase a subscription, we collect your email and password (username is optional). Payment details are collected via our payment provider (we do not store payment information ourselves).

  • Project Data: If you use our App, any data related to your projects will be stored in our database.

We may also collect information shared during communications related to our Services.

Information you provide is collected to improve our Services and ensure a seamless experience while using them. We may use your personal information to inform you about relevant updates or changes.

2. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes:

  • Maintaining your account and providing our Services.

  • Complying with legal, regulatory, or contractual obligations.

  • Resolving disputes and enforcing our policies.

Project data and other user-generated content are stored until you delete them or request their removal. Once deleted, data may persist in backups for a limited time before being permanently removed.

We may also retain anonymized or aggregated data for analytical purposes, which does not identify individual users.

3. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of transmission or storage is entirely secure. Therefore, we cannot guarantee absolute security, and any transmission of personal information is done at your own discretion.

4. Disclosure of Data

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers & Vendors: We may share certain personal information with third-party service providers who assist us in operating our Services, such as payment processors, hosting and backend service providers, analytics, advertising, and error tracking services. These providers are only permitted to process your data as necessary to perform their services on our behalf and must comply with applicable data protection laws.

  • Legal Requirements & Compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations. Additionally, we may share data when necessary to:

    • Comply with legal obligations

    • Enforce our terms and policies

    • Protect our rights, privacy, safety, or property, as well as those of our users and third parties

    • Prevent fraud, security threats, or other harmful activities

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your information.

We take appropriate measures to ensure that any data shared with third parties is handled securely and in accordance with this Privacy Policy.

We currently use following third party service providers:

  • Vercel – Hosts our website and application.

  • Supabase – Provides database and authentication services.

  • Sentry – Tracks and monitors errors to improve app performance.

  • Google Analytics – Collects usage data to help us analyze traffic and improve user experience.

5. Use of Cookies

We use cookies and similar technologies, such as pixel tags, to improve your experience on our Services.

Please refer to our Cookie Policy for more information.

6. Children's Privacy

We do not aim any of our services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

7. Your Choices & Control Over Your Data

  • Your Choice – You have control over the personal information you provide to us. Certain features of our services may require specific data, but you can choose not to share optional information.

  • Tracking Technologies – We use cookies and similar tracking technologies for analytics, advertising, and service improvements. You can manage your cookie preferences through your browser settings. However, disabling all cookies may affect the functionality of certain features in our Services. You can also update your cookie preferences at any time through our Cookie Consent Form. For more details, refer to our Cookie Policy.

  • Access to Your Data – You may request access to the personal data we hold about you. If required by law, we will provide a copy of your data in a structured format.

  • Correction of Data – If you believe that any personal information we hold about you is inaccurate or incomplete, you may request corrections.

8. General Data Protection Regulation (EU)

If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR), including:

  • Right to Access – You can request a copy of the personal data we hold about you.

  • Right to Rectification – You can request corrections to inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten") – You can request that we delete your personal data, subject to legal or contractual obligations.

  • Right to Restrict Processing – You can request that we limit how we process your data.

  • Right to Data Portability – You can request a copy of your data in a structured, commonly used format.

  • Right to Object – You can object to certain types of data processing, such as direct marketing.

  • Right to Withdraw Consent – If we rely on your consent for processing, you can withdraw it at any time.

To exercise any of these rights, please refer to the Contact Us section at the end of this policy. We may require identity verification before processing requests. Exercising your GDPR rights is generally free of charge. However, if your request is excessive, repetitive, or unfounded, we may charge a reasonable fee to cover administrative costs, as permitted by law. We will always inform you in advance if this applies.

9. Changes to this Privacy Policy

We may update this Privacy Policy at any time. Any changes will take effect immediately upon posting the updated policy on our website or within our Services.

By continuing to use our Services after any revisions become effective, you acknowledge and agree to the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your information.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@ecommerce.rocks.